We are diligently getting your orders ready for you. If you need to speak with our customer service department, we are available by phone on Monday, Tuesday, Thursday, and Friday from 9am to 4pm Eastern. Our number is: (865)-249-8359. (Please note - we are closed on Wednesdays.) Don't want to wait? Fill out the form below or email us directly at Support@FrameTheAlphabet.com. Thank you.