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Shipping & Returns


Shipping Information

The standard production time for an order is up to 5 business days (longer for holidays and other peak times). All orders begin production within one business day from purchase.

During major holidays, we'll post the order cut-off dates so you may ensure your gifts arrive at the destination in time.

***We reserve the right to combine or separate shipments for multiple orders going to the same address to ensure timely arrival. If your shipment is combined, orders cannot be refunded due to the nature of increased product sizes and processes involved in having the multiple orders placed together.

Please contact us if you have specific shipping requests.

For more information, please visit our FAQ page here.


Shipping Options

Shipping Options (Domestic & International)*

Orders containing: Single Prints**:

   
Method
USA
Estimated Production Time*

USPS First Class - with Standard Production (Without tracking number)

$5.99

3 - 5 Business Days

USPS First Class - with Rush Production

$9.99

1 - 3 Business Days

USPS Priority - with Rush production

$12.99

1 - 3 Business Days

Fedex Overnight - with Rush Production (Not including Saturday Delivery)

$29.99

1 - 3 Business Days

Method
Canada
Estimated Production Time*

USPS First Class International with Rush Production

$12.99

1 - 3 Business Days

     

Orders containing: Letter Blocks, Standup Letters, Letter Boards, Stationery,

Keepsake Wall Displays, MyPhoto Series & MyPhoto Minis, or Barnwood Frames 8x10:

Method
USA
Estimated Production Time*

FedEx SmartPost w/ Standard Production

$9.99

3 - 5 Business Days

FedEx SmartPost w/ Rush Production

$12.99

3 Business Days

FedEx Ground w/ Rush Production

$14.99

3 Business Days

FedEx 2-Day w/ Rush Production (Not including Saturday Delivery)

$89.99

3 Business Days

FedEx Overnight w/ Rush Production (Not including Saturday Delivery)

$119.99

3 Business Days

Method
Canada
Estimated Production Time*

FedEx Intl Ground w/ Standard Production

$19.99

3 - 5 Business Days

FedEx Intl Ground w/ Rush Production

$29.99

3 Business Days

     

Orders containing: Framed Names, Signature Boards, or Gallery Wraps:

Method
USA
Estimated Production Time*

FedEx SmartPost w/ Standard Production

$14.99

3 - 5 Business Days

FedEx SmartPost w/ Rush Production

$17.99

1 - 3 Business Days

FedEx Ground w/ Rush Production

$19.99

1 - 3 Business Days

FedEx 2-Day w/ Rush Production

$89.99

1 - 3 Business Days

FedEx Overnight w/ Rush Production (Not including Saturday Delivery)

$119.99

1 - 3 Business Days

Method
Canada
Estimated Production Time*

FedEx Intl Ground w/ Standard Production

$29.99

3 - 5 Business Days

FedEx Intl Ground w/ Rush Production

$39.99

1 - 3 Business Days

     

*Please note that productions times may increase during peak times and around holidays.

**Unless shipped with the Keepsake Wall Display.

Note that Frame The Alphabet is not responsible for Customs delivery delays nor fees (duty & taxes) on international shipments. Customs fees vary by destination location and total value of the order being imported. Typical customs fees range from $13* to $25* USD and are payable to the carrier before your order will be delivered.

*These fees are typical, but your actual fees may be more depending on the destination and value of items in the order. **When free shipping is offered in promotions, it is to the contiguous US only.

     
 

Returns Policy

Due to the custom nature of our products, we are unable to offer refunds or exchanges. If there was an error in the production or shipping of the order that we determine to be Frame The Alphabet’s fault, we will replace the print at no charge to the customer. If the wrong hanging option is included with the order, we will mail the correct option with attachment instructions as well as refund the price paid for that hanging option upgrade.

If any modifications or adjustments are made to the product (intentional or otherwise) without the express permission of a Frame The Alphabet team member, then no replacements or refunds can be offered. If modifications are wanted, they must be approved in advance of the order being placed so accommodations can be made. 

Some of our custom alphabet products are printed directly onto real wood. One of the major advantages of printing on wood is the fact that every print is influenced by the tone and grains naturally found in the wood. Due to the individualistic nature of printing on an organic surface such as wood, each print will be unique. We understand that not everyone will like the soft tones or wood grain that printing on wood adds to each image, however, each print is custom and made to order, and therefore we cannot offer reprints, returns, or refunds for wood grain or toning issues.

If your custom alphabet print arrives damaged, please contact our customer service team at Support@FrameTheAlphabet.com. One of our customer service representatives will coordinate the appropriate steps for resolving the issue. Do not file a claim with FedEx. We handle all claims for our customers. All returns, refunds, and quality concerns must be reported to Frame The Alphabet within ten (10) days of receipt of the order.

Any customer that is not completely satisfied with their original order may have the option of receiving a reprint for a reduced price through customer service.

For more information, please visit our FAQ page here.

After speaking with our support staff for approval of your return, please mail items in question with the proper postage and packing materials to our warehouse at Frame The Alphabet, c/o Customer Returns, 5613 N. Broadway St, Bldg B, Knoxville, TN 37918.